Job Description

Job Description

Description

Summary:  

The USRM Servicing Technology group is seeking to hire a Senior Software Engineer for an IVR bot development team. In this role you will work within an Agile delivery team to provide solutions that address the needs of customers, agents, and representatives in our call centers. The team uses Amazon Lex and Connect services to build voice bots that allow a phone caller to self-service activities for a policy, e.g., make a payment or request a copy via email.

 

Liberty Mutual is constantly innovating and creating industry-leading solutions that provide peace of mind for our customers worldwide. As an experienced Senior Software Engineer at Liberty Mutual, you’ll help reshape customer interactions, consult on highly complex projects, and solve technical problems while working in an Agile environment - and with the full backing and comprehensive benefits of a Fortune 100 company.

 

In this role, you would

• Develop solutions that meet customer needs and align with technology guardrails and strategy
• Develop effective, defect free source code meeting business requirements and Liberty standards
• Troubleshoot infrastructure and software problems, takes appropriate corrective action and/or interacts with IT staff or vendors in performing complex testing, support and troubleshooting functions
• Interact with other teams, Product Owner and other Stakeholders to understand and define user stories at a deep technical level
• Depict highly complex ideas, issues and designs to varied audiences
• Plan work out appropriately, proactively escalate issues that may impact scope, schedule, and budget
• Participating in Agile Ceremonies (refinement, planning, demos, retros, etc.)
• Mentor new developers and junior developers
• Identify and recommend appropriate continuous improvement opportunities
• Participate in remediation efforts during incident management events and/or provide consultative recommendations on viable resolutions
• Monitor system performance, capacity and cost and report changes
• Practice learning, curiosity and courage to enable strong business outcomes
• Explore AI and machine learning experimentation by prototyping innovative AI-driven solutions to enhance business processes and solve complex challenges
• Help lead implementation of key functional components each sprint, becoming its subject matter expert and proactively identifying any gaps in requirements

 

Qualifications

Qualifications:  

• A minimum of five years of software engineering experience
• A bachelor’s or master’s degree in technical or business discipline, or equivalent experience
• Experience with AWS services for IVR, e.g., Lex, Connect and Lambda
• Experience with API development using NodeJS and TypeScript/JavaScript
• Experience with CI/CD pipelines and continuous testing 
• Experience with application observability tools, e.g., DataDog
• Experience working in an Agile environment
• AWS or comparable certifications a plus

 

About Us

Pay Philosophy: The typical starting salary range for this role is determined by a number of factors including skills, experience, education, certifications and location. The full salary range for this role reflects the competitive labor market value for all employees in these positions across the national market and provides an opportunity to progress as employees grow and develop within the role. Some roles at Liberty Mutual have a corresponding compensation plan which may include commission and/or bonus earnings at rates that vary based on multiple factors set forth in the compensation plan for the role.

As a purpose-driven organization, Liberty Mutual is committed to fostering an environment where employees from all backgrounds can build long and meaningful careers. Through strong relationships, comprehensive benefits and continuous learning opportunities, we seek to create an environment where employees can succeed, both professionally and personally.

At Liberty Mutual, we believe progress happens when people feel secure. By providing protection for the unexpected and delivering it with care, we help people embrace today and confidently pursue tomorrow.

We are dedicated to fostering an inclusive environment where employees from all backgrounds can build long and meaningful careers. By actively seeking employee feedback and amplifying the voices of our seven Employee Resource Groups (ERGs), which are open to all, we create an environment where every individual can make a meaningful impact so we continue to meet the evolving needs of our customers.

We value your hard work, integrity and commitment to make things better, and we put people first by offering you benefits that support your life and well-being. To learn more about our benefit offerings please visit:

Liberty Mutual is an equal opportunity employer. We will not tolerate discrimination on the basis of race, color, national origin, sex, sexual orientation, gender identity, religion, age, disability, veteran's status, pregnancy, genetic information or on any basis prohibited by federal, state or local law.

Fair Chance Notices

• California
• Los Angeles Incorporated
• Los Angeles Unincorporated
• Philadelphia
• San Francisco

Job Tags

Local area, Worldwide,

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