Job Description

Job Description

Job Description

Salary:

Account Manager
Clix is a dynamic digital marketing agency dedicated to helping businesses grow through tailored, data-driven strategies. As an Account Manager at Clix, youll play a pivotal role in fostering strong client relationships, ensuring seamless collaboration, and aligning our services with their business goals.

We are seeking an experienced and client-focused Account Manager to act as a strategic partner for our clients. In this role, youll lead client relationships, ensuring seamless collaboration between clients and internal teams to deliver on performance goals outlined in statements of work. By focusing on outcomes and ensuring alignment with the delivery teams commitment to quality, youll play a critical role in fostering trust, driving retention, and identifying opportunities for growth.

Bonus Qualifications: A proven track record of managing client relationships, with a strong preference for experience in analyzing and communicating performance against organic and paid search. Expertise in SEO strategy, PPC management, or campaign analytics is preferred.

Why Clix?
Clix offers the perfect remote environment for self-driven, resourceful individuals who thrive on ownership, creativity, and proactive problem-solving. Rooted in values of collaboration, a love for learning, integrity, and excellence, Clix provides a culture where employees truly own their roles and grow. Our benefits include:

• Competitive compensation
• Comprehensive benefits package
• Matching 401(k)
• Generous PTO
• Opportunities for growth as our team evolves
• and more...

At Clix, we equip you with the tools and autonomy to succeed while fostering both client success and personal development.

Applicants must currently reside in Missouri, Illinois, or Arkansas.

Core Job Responsibilities:

1. Act as the primary point of contact for subscription marketing clients, managing relationships from onboarding through ongoing service delivery.
2. Lead client meetings to evaluate performance against the statement of work, focusing on outcomes and business/marketing objectives. Facilitate productive discussions that explore industry trends and opportunities that support client goals.
3. Analyze campaign performance and collaborate with internal strategists and specialists to ensure optimization and alignment with SOW objectives.
4. Proactively communicate with clients, providing timely updates and clarifying expectations while collaborating with internal teams on technical matters as needed.
5. Pursue account expansion through upselling and cross-selling strategies aligned with client goals and business objectives, partnering with business developers as needed to ensure a unified approach.
6. Facilitate smooth collaboration with internal teams, ensuring client priorities are communicated accurately throughout information systems while empowering strategists to lead proactive tactical execution.
7. Resolve discrepancies between client expectations and campaign capabilities by setting clear expectations and offering actionable solutions within the SOWs scope of work.
8. Stay informed on digital marketing and AI trends, and educate clients when appropriate, particularly in alignment with their business and marketing goals.
9. Build strong, trust-based relationships with clients, demonstrating Clixs commitment to their success through proactive service and exceptional communication.
10. Proactively identify and address challenges or opportunities relevant to your role, contributing to team and client success beyond defined responsibilities.

Qualifications:

1. 46 years in account management or a similar client-facing role, preferably in a digital marketing agency.
2. Familiarity with digital marketing tools and platforms (e.g., Google Analytics, SEO tools, CRM systems) and a solid understanding of campaign performance metrics.
3. Exceptional written and verbal communication skills, with the ability to simplify complex concepts and adapt to diverse audiences.
4. Proven ability to manage multiple priorities, meet deadlines, and maintain attention to detail in a fast-paced environment.
5. Strong critical thinking and negotiation skills, with a focus on aligning client goals and project capabilities.
6. A passion for building and maintaining relationships that drive client satisfaction, retention, and growth.

Key Skills and Competencies:

1. Expertise in building and maintaining trust-based relationships, acting as a strategic partner to clients while managing expectations and priorities.
2. Proficient in analyzing campaign metrics to deliver actionable insights and ensure alignment with the clients objectives and the scope of work.
3. Exceptional written and verbal communication skills, with the ability to simplify complex concepts and maintain alignment between clients and internal teams.
4. Strong ability to address discrepancies between client expectations and capabilities, offering solutions that maintain alignment with the agreed scope.
5. Familiarity with tools like Google Analytics, SEO platforms, and CRM systems to provide informed recommendations and insights.
6. Skilled at working cross-functionally with strategists, specialists, and project managers to align work with broader client goals and organizational priorities.
7. Demonstrates strong time management and organizational skills, effectively prioritizing tasks in a fast-paced environment.
8. Thrives in dynamic settings, managing shifting client needs and evolving business goals with agility.
9. Anticipates challenges and develops creative, results-driven solutions that enhance client satisfaction and retention.
10. Stays up-to-date on digital marketing trends, integrating relevant insights into client strategies to maximize opportunities.
11. Leverage AI tools to analyze campaign data, automate reporting, and identify actionable trends, enhancing decision-making and client outcomes.

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